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THE MOST TRANSPARENT WALLET YET

The MAX-Wallet is built upon the Maxonrow Blockchain which is embedded with state-of-the-art KYC mechanism. Users only need to conduct KYC authentication once upon registering a new account before having unlimited access to the Maxonrow Blockchain ecosystem and manage their encrypted assets.

A WALLET FOR NON-TRANSACTIONAL SYSTEMS

By working with governments worldwide, the Maxonrow Digital Wallet will enable further features that would expand the industry beyond the current scope.

STAY CONNECTED WITH IN-APP CHAT

Keep all your financial discussions in one place with our MAX-Wallet unique chat function which allows you to communicate seamlessly with active members within the Maxonrow ecosystem.

TOKENIZE YOUR BUSINESS

With the MAX-Wallet you can issue custom tokens for your business to initiate an ICO or any other business activity.

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Built upon KYC blockchain, the MAX-Wallet also shows asset value, transaction fees, and transaction types in full transparency.

Built upon KYC blockchain, the MAX-Wallet also shows asset value, transaction fees, and transaction types in full transparency.

MAX-Wallet Features


Setting Up and Restoring Wallet

KYC Authentication

Application for Aliases

Cryptocurrency Transfers


Sending and Receiving Assets to Valid Addresses

Application for Cryptocurrency Issuance

Wallet Contact Chatroom

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MAX-Wallet:
Available Starting Sept 1st

DownloadAppStore
DownloadGooglePlay
Maxonrow-App-iso-ipa_eng
Maxonrow-android-apk_eng
maxwallet 3

MAX-Wallet:
Available Starting Sept 1st

DownloadAppStore
DownloadGooglePlay
Maxonrow-App-iso-ipa_eng
Maxonrow-App-android-apk_eng

Get the most out of your new wallet.

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Frequently Asked Questions

MAX-Wallet, a mobile application that enables users to manage MXW tokens and other customized tokens created by user themselves. You can use MAX-Wallet to send/receive and request MXW tokens among other MAX-Wallet users for encrypted transactions. Meanwhile, private businesses and enterprises can create customized token to be issued to other MAX-Wallet users. Besides transaction, you can also chat with other users within the Maxonrow ecosystem.

Currently, there is no requirement for users to create a MAX-Wallet. However, please ensure that the information you provide are accurate.

All transaction ledgers (blockchain) are peer-verified, making the transaction records unmodifiable. This tamper-proof technology enhances the security for every transaction made using MAX-Wallet, which greatly deters any hacking or tampering attempt.

Wallet address is an account to send and receive MXW tokens.

Wallet address is made up of a string of unique characters. Whenever a transaction is made, these unique characters define the destination to where the tokens should be transferred towards; and from where (which person) you have received the tokens from.

Unfortunately, no.

Wallet address unique to each user is permanent, and it is impossible to be changed or modified.

To create a MAX-Wallet, simply follow these steps:

– Launch MAX-Wallet application on your device.
– Click ‘Create New Wallet’.
– Click ‘Create New Wallet’ again.
– Set your 6-digit login PIN.
– Confirm your 6-digit login PIN.
– Set and confirm your security password, please adhere to password requirements.
– Click ‘Next’.
– Click ‘Write Down Paper Key’.
– Click ‘Next’ on popup warning.
– Write down all 12 words on your paper key in correct sequence.
– Click ‘Next’.
– Based on sequence, fill in the words from your paper key. (Example: Fill in ‘Word #6’, refer your paper key #6 and fill in accordingly.)
– Click ‘Submit’.
– Fill in your nickname, email address, and referral code (optional).
– Click ‘Submit’.
– Enter 6-digit code sent to your email address.
– Click ‘Done’.
– Your wallet is successfully created.

Always keep your MAX-Wallet updated. Additionally, you can try to redownload and reinstall MAX-Wallet application from official platforms (i.e. Google Play Store & Apple’s App Store).

If MAX-Wallet still fails to start, kindly contact us at support@maxonrow.com. We will attend to you the soonest we can.

During wallet registration, you will be presented a unique ‘Paper Key’ with 12 sets of random words (arranged in sequence), these 12 sets of words and the sequence are exclusively tied to your wallet.

Importance of paper key

Imagine paper key as the master key to your MAX-Wallet. Lost your PIN? Lost your security password? Lost your phone or replacing phone? All is not lost when you have access to your paper key to reset PIN, security password, and recover your wallet.

Follow either method to view your paper key:

– On homepage, click the side menu icon on top left corner.
– Under ‘Account Settings’, click ‘Account Backup’.
– Click ‘View Paper Key’.
– Enter your security password, click ‘Next’.
– Read ‘Backup Tips’, click ‘Next’.
– Click ‘Next’ again on the popup warning.
– Your paper key is displayed.

OR

– On homepage, click ‘Account’ at the bottom menu.
– Click ‘Account Backup’.
– Click ‘View Paper Key’.
– Enter your security password, click ‘Next’.
– Read ‘Backup Tips’, click ‘Next’.
– Click ‘Next’ again on the popup warning.
– Your paper key is displayed.

Follow either method to back up your paper key:
*Important Note: Do not take a screenshot of your paper key and do not store it on the same device that holds the wallet.

a) Write It Down: In correct sequence, use a pen to physically write it down on a paper; keep it to yourself.

b) Back up your wallet and send it to your email inbox:

– On homepage, click the ‘Side Menu’ icon on top left corner.
– Under ‘Account Settings’, click ‘Account Backup’.
– Click ‘Export Wallet File’.
– Enter your security password, click ‘Next’.
– Create a backup password.
– Click ‘Send Email’.
– Select ‘Gmail’ icon or any preferred email application.
– Backup file ‘mxw_backup.json’ is attached to email.
– Add more email addresses or edit default recipient email address if needed.
– Click ‘send’ icon to send to your email address.

OR

– On homepage, click ‘Account’ at the bottom menu.
– Click ‘Account Backup’.
– Click ‘Export Wallet File’.
– Enter your security password, click ‘Next’.
– Create a backup password.
– Click ‘Send Email’.
– Select ‘Gmail’ icon or any preferred email application.
– Backup file ‘mxw_backup.json’ is attached to email.
– Add more email addresses or edit default recipient email address if needed.
– Click ‘send’ icon to send to your email address.

Compromised paper key leaves all your assets susceptible to theft and hijack. If your paper key is stolen or leaked to any unauthorized third party, immediately transfer all your assets to a trusted recipient, and report it to us right away to freeze all assets in your MAX-Wallet.

Report to us at support@maxonrow.com if you need to freeze your MAX-Wallet assets.

Follow steps below to recover your wallet:

– Before entering 6-digit PIN, click ‘Create New Wallet’.
– Click ‘Recover Wallet’.
– Click ‘Input Paper Key’.
– Enter the 12 sets of words from your paper key, in correct sequence.
– Click ‘Submit’.
– Set new 6-digit PIN.
– Confirm 6-digit PIN.
– Set and confirm new security password, click ‘Next’.
– Your wallet is recovered.

– Locate your backup file ‘mxw_backup.json’ in your email inbox.
– Download the backup file ‘mxw_backup.json’ to your device.
– On MAX-Wallet application, before entering 6-digit PIN, click ‘Create New Wallet’.
– Click ‘Recover Wallet’.
– Click ‘From backup file’.
– Click ‘Select File’ to upload the backup file ‘mxw_backup.json’.
– Enter your backup password (previously set when you backed up your wallet).
– Click ‘Recover Wallet’.
– Set new 6-digit PIN.
– Confirm 6-digit PIN.
– Set and confirm new security password, click ‘Next’.
– Your wallet is recovered.

KYC (Know Your Customer) Identity Verification serves to document and validate individual identities. In order to be validated, users need to submit personal particulars, such as their residing country, type of identification (national ID/police or army ID/passport etc.), identification number, and lastly photos of identification (front, back, and a selfie with ID).

This information will go through rounds of verification and is subjected to approval or rejection.

KYC Identity Verification is required as a measure to hold MAX-Wallet users liable for all their transactions conducted on our platform. This allows law enforcement entities to trace a wallet user if said user is deemed a fraud or has committed an offence.

We do not disclose user information unless requested by authorities.

Kindly follow the steps below:

– On homepage, click ‘Complete your Identity Verification (KYC) now!’.
– Select your country and identification type.
– Enter your identification number.
-Click on camera icon(s), take photo of your identification, front and back.
– Selfie with ID*: Click on camera icon, hold your identification card/document close to your face, and snap a photo.
– Proceed to perform actions required for facial recognition (e.g., blink, shake your head etc.).
– Once recognized, fill in your personal particulars (e.g., name, ID number, date of birth, etc.).
– Read and agree to our terms and conditions.
– Your KYC Identity Verification is submitted.

We will verify your ID verification within 1–3 working days.

Causes of rejection:

– Personal particulars entered do not match identification card/document.
– Identification card/document has expired.
– Selfie facial features and identification photo do not match.
– Identification card/document has similar color with the background.
– Reflective surface of identification card/document, obscuring details.
– Blur or dim identification card/document that is unreadable.
– Wearing sunglasses or hat when taking selfie with identification card/document.

None of the above? Contact us at support@maxonrow.com for quick assistance.

Users’ identity is documented to combat frauds and financial crimes. Similar to other blockchain networks, your identity is concealed when you conduct transactions using MAX-Wallet. However, your anonymity is no longer guaranteed as soon as you are found or suspected for frauds or financial crimes.

In short, KYC verification stabilizes Maxonrow ecosystem, and in turn reinforces the value of MXW tokens.

Usage of 6-digit PIN and security password outlined as below for easy reference.

6-digit PIN
– Wallet login only.

Security password
– Send token to other users.
– View paper key during account backup.
– Export wallet file during account backup.
– Wipe wallet from device.

If your security password is lost, follow these steps below to reset security password:

– On homepage, click ‘Account’ at the bottom menu.
– Click ‘Security Settings’.
– Click ‘Reset Security Password’.
– Based on sequence, fill in the words from your paper key. (Example: Fill in ‘Word #6’, refer your paper key #6 and fill in accordingly.)
– Click ‘Submit’.
– Enter and confirm your new security password.
– Click ‘Next’.
– Your security password is reset.

Once your KYC Identification Verification is approved (click here to read about ‘KYC Identification Verification’), you can send tokens to other users on Maxonrow ecosystem.

To send tokens to other MAX-Wallet users, simply follow either method:

– On homepage, click on the scan icon at top right corner.
– Scan recipient wallet’s QR code.
– Select asset type and enter token amount.
– Write optional ‘Transaction Notes’.
– Click ‘Send’.
– Enter your security password.
– Click ‘Next’.
– Token(s) is sent.

OR

– On homepage, select asset type under ‘My Assets’.
– Click ‘Send’.
– Select asset type.
– Click on ‘Address Book’ icon to select recipient; OR scan recipient wallet’s QR code.
– Enter token amount.
– Write optional ‘Transaction Notes’.
– Click ‘Send’.
– Enter your security password.
– Click ‘Next’.
– Token(s) is sent.

OR

– Go to in-app chat, select any conversation.
– Click three-dotted ‘Options’ icon on top right corner.
– Click ‘Send Token’.
– Select asset type and enter token amount.
– Click ‘Send’.

Once your KYC Identification Verification is approved (click here to read about ‘KYC Identification Verification’), you can request tokens from other users on Maxonrow ecosystem.

To request tokens from other MAX-Wallet users, simply follow these steps:

– On homepage, select asset type under ‘My Assets’.
– Click ‘Request’.
– Select asset type and enter token amount.
– Allow sender to scan your QR code.
– Token(s) is received.

If you would like to remove or wipe wallet from your device, follow these steps:

– On homepage, click ‘Account’ at the bottom menu.
– Click ‘Security Settings’.
– Click ‘Wipe from this device’.
– Enter your security password.
– Click ‘Next’.
– Ensure that you have kept a physical copy of your paper key.

OR

– Ensure your wallet backup file ‘mxw_backup.json’ is sent to your email inbox.
– Click ‘Confirm’.
– Your wallet and all associated credentials are removed from device.

Unfortunately, each transaction stored in the blockchain is immutable. If the transaction went through, you cannot stop or reverse the transaction to retrieve your assets.

However, you can still immediately send a direct message to the recipient to inform your mistake and politely ask your assets to be returned to you.

Can’t find your query?

If you need help with something not listed here, contact us at support@maxonrow.com. We will get back the soonest we can.